Privacy Policy

Last Updated: January 13, 2025

1. Introduction
Welcome to Mero (“we,” “us,” or “our”). Mero is an AI Vet Clinic Assistant that automates administrative tasks for veterinary clinics. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our services, including any related websites, applications, and online features (collectively, the “Services”). By using the Services, you consent to the practices described in this Policy.

2. Information We Collect
We collect several types of information from and about our users:

1. Personal Identification Information: Such as names, contact details, and login credentials for authorized veterinary staff.
2. Veterinary Clinic Information: Details about your clinic, including name, location, schedule data, or staff rosters, to enable Mero to manage day-to-day operations effectively.
3. Pet Healthcare Information: In certain cases, Mero may handle non-human patient data (e.g., pet name, breed, appointment histories, or relevant medical records) if required for administrative automation. We follow additional safeguards for this type of data in compliance with applicable regulations.
4. Payment and Billing Information: If you subscribe to a paid plan, we collect billing details, payment method information, and transaction details.
5. Usage Data: Information about how you interact with the Services, including device information, pages viewed, time spent, and logs used for security and analytics.

We do not knowingly collect personal information directly from minors. Our Services are intended for licensed veterinary professionals and clinical staff only.

3. How We Use Your Information
We use the collected information for purposes including but not limited to:

• Providing and Improving Services: Facilitating AI-driven task automation in veterinary settings, streamlining scheduling, billing, and other clinic tasks.
• Compliance and Security: Verifying user identities, preventing fraud, enforcing legal terms, and protecting the integrity of the platform.
• Personalization: Storing preferences and customizing user experiences within the Services.
• Analytics: Conducting research, diagnostics, and improvements on the Services, including error logging and performance metrics.
• Communications: Sending important updates, newsletters, administrative messages, or responses to inquiries.

4. Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may disclose aggregated, anonymous usage statistics to affiliates, partners, or advertisers. Additionally, we may share your information in limited circumstances, including:

1. Vendors and Service Providers: We work with third-party companies that assist in various business functions, such as payment processing or hosting.
2. Business Transactions: If Mero is involved in a merger, acquisition, or asset sale, your information may be transferred.
3. Legal Obligations: We may disclose data when required by law, subpoena, or other legal process, or to protect rights and safety of Mero or others.

5. Data Security
We use administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. Data transmissions over the internet, however, cannot be guaranteed entirely secure. You share information at your own risk.

6. Retention
We retain collected information for the duration of your veterinary clinic’s usage of our Services and as needed to fulfill legitimate business or legal requirements. Upon termination or cancellation of your subscription, we may continue to retain backup copies for a commercially reasonable period to comply with legal obligations, resolve disputes, or enforce agreements.

7. Cookies and Tracking Technologies
Mero uses cookies and similar tracking technologies to store user preferences, analyze trends, and track overall engagement with our Services. You can typically modify your browser settings to disable cookies; note that certain features might not function properly if cookies are disabled.

8. International Transfers
If you use the Services from outside the country where our servers are located, your information may be transferred across international borders. We ensure appropriate safeguards for data transfers, consistent with applicable privacy regulations.

9. Third-Party Links
Our Services may contain links to external sites or resources we do not own or control. We are not responsible for the content, privacy policies, or practices of third-party sites. Please read the privacy policies of any external site you visit.

10. Children’s Privacy
Mero’s Services are designed for veterinary professionals; therefore, we do not intend to collect personal information from minors. If we discover we have inadvertently collected information from a minor, we will delete it as soon as possible.

11. Changes to Our Privacy Policy
We reserve the right to update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Policy on our site and updating the “Last Updated” date above. We encourage you to review this Policy regularly for any updates.

12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

Mero
info@joinmero.com

By using our Services, you acknowledge that you understand and agree to the terms of this Privacy Policy. Thank you for trusting Mero to streamline your veterinary clinic’s administrative tasks.