Terms and Conditions

Last Updated: January 13, 2025

Welcome to Mero (“Mero,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our AI Vet Clinic Assistant, located at https://www.joinmero.com, our associated software (including any desktop application), and any related services (collectively, the “Service”). By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, do not use our Service.

1. Acceptance of Terms

1.1 Binding Agreement
These Terms represent a legally binding agreement between you and Mero. By signing up for or otherwise using our Service, you confirm your acceptance of these Terms and all other agreements and policies incorporated by reference.

1.2 Updates to Terms
We reserve the right to modify, supplement, or replace any part of these Terms at any time. When we make changes, we will update the “Last Updated” date above. It is your responsibility to check this page regularly for updates. Your continued use of the Service following the posting of changes will mean that you accept and agree to the changes.

1.3 Additional Agreements
Certain features or services we provide may be subject to additional terms and conditions, which will be provided to you at the time those features or services become available. Those additional terms, if applicable, are incorporated into these Terms by reference.

2. Eligibility and Registration

2.1 Eligibility Requirements
You must be at least 18 years of age to use our Service. By using the Service, you represent and warrant that you are at least 18 years old and have the full legal capacity to enter into this agreement.

2.2 Account Registration
To access certain features of the Service, you may be required to register for an account. You agree to provide accurate and complete information when creating your account and to keep that information updated. Failure to do so may result in immediate termination of your account and use of the Service.

2.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials. You agree not to share or disclose your login information to any third party. If you suspect any unauthorized use of your account, you must notify us immediately at support@joinmero.com. We are not liable for any loss or damage arising from unauthorized use of your credentials.

3. Description of the Service

3.1 AI Vet Clinic Assistant
Mero provides an AI-driven system for veterinary clinics, enabling automation of administrative tasks such as scheduling, invoicing, client outreach, note drafting, and other functionalities. Our goal is to help you streamline your clinic’s workflow so that your veterinary staff can focus on patient care.

3.2 Healthcare and Pet Data
In providing our Service, Mero may process data regarding veterinary patients (pets) and clinic workflows, including limited client (pet owner) contact or scheduling information. You retain sole responsibility for ensuring that any data you provide through the Service, including pet healthcare data, is collected, used, and shared in compliance with applicable privacy, health, or other legal regulations in your jurisdiction.

3.3 Modifications to the Service
We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

4. Privacy

4.1 Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and share your personal information, including any potential veterinary practice data and limited pet health data. By using the Service, you agree to the Privacy Policy, which is incorporated into these Terms by reference.

4.2 Data Security
We implement reasonable measures to safeguard the confidentiality, integrity, and availability of the data we process. However, no security system is impenetrable, and we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your data for improper purposes.

5. User Conduct

5.1 Responsible Use
You agree to use the Service in a manner consistent with all applicable laws, regulations, and these Terms. You will not use the Service to engage in any form of unlawful or harmful behavior, including but not limited to harassing staff or other clinics, distributing unauthorized software, or compromising security.

5.2 Prohibited Activities
You agree not to:

• Access or use the Service in any manner that could disable, overburden, damage, or impair the Service’s infrastructure or interfere with any other party’s use of the Service.
• Upload or transmit viruses or malicious code.
• Attempt to gain unauthorized access to the Service, user accounts, or computer systems or networks connected to the Service through any means.
• Resell or otherwise commercialize the Service without our explicit written consent.

5.3 User-Generated Content
Any user-generated content, such as feedback, suggestions, or recommendations regarding Mero, is considered non-confidential. You grant Mero the right to use, copy, modify, distribute, and disclose any such content for any purpose.

6. Fees and Payment

6.1 Subscription Plans
Mero may offer subscription-based plans for its AI Vet Clinic Assistant features. The details of these plans, including pricing and included services, will be indicated on our website or within the Service. By selecting a subscription plan, you agree to pay the fees associated with that plan.

6.2 Billing
Payment for subscription services will be handled via a third-party payment processor, such as Stripe. You agree to provide current, complete, and accurate billing information and authorize Mero to charge fees to the payment method you provide.

6.3 Refunds
All fees paid are non-refundable unless explicitly stated otherwise. If you believe you qualify for a refund under special circumstances, please contact us at support@joinmero.com.

7. Intellectual Property

7.1 Ownership
All rights, title, and interest in and to the Service (including software, logos, trademarks, service marks, or other content) are the exclusive property of Mero or its licensors. Except as expressly provided in these Terms, nothing grants you a license to use any of Mero’s intellectual property.

7.2 Use of Marks
You may not use any of Mero’s trademarks, logos, or other proprietary graphics without our prior written consent. Any goodwill generated by your use of Mero’s marks inures to the benefit of Mero.

7.3 Feedback License
If you choose to provide suggestions, ideas, or other feedback about Mero, you grant Mero a perpetual, irrevocable, worldwide, royalty-free, and transferable license to use, copy, modify, distribute, and incorporate it into the Service without any obligation to you.

8. Confidential Information

8.1 Definition
“Confidential Information” means any information disclosed to you by Mero, in any form or medium, that is proprietary or confidential. Confidential Information does not include information that was already in your possession without obligation of confidentiality, independently developed without use of Mero’s data, or lawfully obtained without restriction from a third party.

8.2 Protection of Confidential Information
You agree to maintain the confidentiality of Mero’s Confidential Information. You will use Mero’s Confidential Information solely for the purpose of using the Service and not for any other purpose.

9. Third-Party Services

9.1 Third-Party Links
Our Service may contain links to third-party services or websites that are not owned or controlled by Mero. We do not endorse or assume any responsibility for any such third-party services. Access and use of these third-party services is at your own risk.

9.2 Third-Party Integrations
You acknowledge that Mero may integrate with other software or systems to provide you with a seamless user experience (e.g., integration with your practice management system). These integrations might be subject to third-party terms. We do not control these third-party systems and disclaim any liability arising from their usage.

10. Disclaimer of Warranties

10.1 As-Is Basis
Your use of the Service is at your sole risk. Mero is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, Mero disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 No Guarantee
Mero makes no warranty or guarantee that the Service will meet your requirements, be error-free or uninterrupted, or produce particular results or outcomes. While Mero aims to enhance efficiency in veterinary practices, the ultimate responsibility for clinical or business decisions rests with you.

11. Limitation of Liability

11.1 Indirect Damages
To the fullest extent permitted by law, Mero and its affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data, or goodwill, arising out of or related to your use of or inability to use the Service.

11.2 Aggregate Liability
In no event shall Mero’s aggregate liability for all claims related to the Service exceed the total amount paid by you to Mero in the twelve (12) months preceding the claim, or one hundred U.S. dollars (US $100), whichever is greater.

12. Indemnification

You agree to defend, indemnify, and hold harmless Mero, its officers, directors, employees, contractors, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms, your misuse of the Service, your infringement of any rights of a third party, or any activity conducted under your account.

13. Termination

13.1 Termination by Mero
We reserve the right to suspend or terminate your account or access to the Service at any time, without prior notice or liability, if you violate any provision of these Terms or if we decide, in our sole discretion, to discontinue the Service.

13.2 Termination by You
You may terminate your account at any time by contacting support@joinmero.com. Upon termination, you must cease all use of the Service.

13.3 Survival
The provisions of these Terms that by their nature should survive termination (e.g., Sections concerning intellectual property, liability, and indemnification) will remain in effect even after your account is terminated.

14. Dispute Resolution

14.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Mero is headquartered, without regard to conflict of law principles.

14.2 Arbitration
Any dispute arising out of or related to these Terms that cannot be resolved amicably shall be resolved by binding arbitration administered by a mutually agreed-upon arbitration provider. The language of arbitration shall be English, and the decision rendered by the arbitrator shall be final.

14.3 Injunctive Relief
Nothing in this Section prevents either party from seeking injunctive or other equitable relief for suspected unlawful use of intellectual property rights.

15. Miscellaneous

15.1 Entire Agreement
These Terms, along with our Privacy Policy and any additional terms you agree to, constitute the entire agreement between you and Mero regarding your use of the Service, superseding any prior agreements between you and Mero.

15.2 Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

15.3 No Waiver
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Mero’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Mero may freely assign or transfer these Terms.

15.5 Contact Us
If you have any questions regarding these Terms, please contact us at support@joinmero.com.

By using Mero, you acknowledge that you have read and understood these Terms and agree to be bound by them.