Terms and Conditions

Last Updated: March 10, 2025

Welcome to Mero (“Mero,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our AI-based Vet Clinic Assistant services (“Services”), whether during a free trial or under a paid subscription plan. By accessing or using the Services, you agree to be bound by these Terms and any other agreements or policies referenced herein. If you do not agree, you may not access or use the Services.

1. Acceptance of Terms

1.1 Binding Agreement
These Terms form a legally binding agreement between you (the “User,” “you,” or “your”), which may include a veterinary clinic or its authorized personnel, and Mero. By registering for or using our Services, you confirm your acceptance of these Terms, our Privacy Policy, and our User Agreement. If you do not accept these Terms, you must not use the Services.

1.2 Additional Agreements
Certain features (e.g., subscription, AI functionality, data processing) may be subject to additional agreements or policies (e.g., a Subscription or User Agreement, Data Processing Agreement). Acceptance of these Terms also implies acceptance of our User Agreement, which contains additional provisions governing your use of the Services. To the extent there is a conflict between these Terms and any additional agreement, the additional agreement will control for the specific feature or service it governs.

1.3 Business-to-Business Service
The Services are intended exclusively for veterinary clinic operations and are offered as a business-to-business (B2B) solution. The Services are not marketed or offered as consumer/retail software for individual pet owners.

1.4 Updates to Terms
We reserve the right to modify or replace any portion of these Terms at any time. When changes occur, we will update the “Last Updated” date. It is your responsibility to review these Terms periodically. Your continued use of the Services after any changes indicates acceptance of the updated Terms.

2. Eligibility and Registration

2.1 Eligibility
You must be at least 18 years old to use the Services. By using the Services, you represent that you have the legal capacity to enter into these Terms and comply with all applicable laws and regulations.

2.2 Account Creation
Certain features may require registration, where you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your credentials and for any activity under your account. Notify us promptly at support@joinmero.com of any unauthorized use of your account.

3. Mero Services Overview

3.1 AI Vet Clinic Assistant
Mero provides AI-driven capabilities to assist veterinary clinics with administrative tasks, scheduling, note drafting, billing workflows, and more. Important: We do not provide professional veterinary or medical advice, and any suggestions or recommendations generated by our AI are for informational purposes only. All final clinical decisions remain solely with the licensed veterinarian. The veterinarian is exclusively responsible for all medical diagnoses, treatments, prescriptions, and patient care decisions.

3.2 Early-Stage Product Disclaimer
Our Services may still be evolving with new features or rapid updates. You acknowledge that bugs, unexpected downtime, or incomplete functionality may occur, and you accept the Services on an “as is” basis.

3.3 No Guarantee of Results
While Mero aims to improve efficiency, we do not guarantee specific outcomes (e.g., revenue increases, time savings, or error-free workflows). Your results depend on various factors outside our control, including your clinic’s staffing, processes, and data input quality.

4. Free Trial; Subscription Plans

4.1 Free Trial

• Duration: We may offer a free trial (e.g., 30 days) that lets you evaluate the Services at no charge.
• As Is: The Services provided during the free trial are on an "as is" basis, without warranties of any kind.
• Trial Transition: Unless you cancel before the trial ends, you may be automatically enrolled in a paid subscription plan, subject to the billing terms in Section 5.

4.2 Paid Subscription

• Subscription Model: After or instead of a free trial, you may opt for a paid subscription, which typically renews on a monthly or annual basis unless canceled.
• Scope of Access: The subscription grants a non-exclusive, non-transferable right to use Mero's Services in your clinic, subject to these Terms and any Subscription or User Agreement you enter with Mero.

5. Fees and Payment

5.1 Subscription Fees
The fees for your chosen plan will be displayed at sign-up or otherwise communicated in writing. By selecting a plan, you agree to pay the applicable fees on a recurring basis (monthly, annual, or otherwise stated).

5.2 Billing and Payment Method

• Billing Cycle: Subscription fees are generally charged in advance at the start of each billing cycle.
• Payment Authorization: You authorize us (or our third-party processor, e.g., Stripe) to charge your provided payment method. If payment cannot be processed, we may suspend or terminate access to the Services.
• Taxes: You are responsible for any applicable taxes, duties, or similar charges (other than those on our income).

5.3 Refunds
Unless explicitly stated in writing or required by law, all fees are non-refundable. If you believe special circumstances warrant a refund, please contact support@joinmero.com. Any decision to grant a refund is at our sole discretion.

6. License and Intellectual Property

6.1 Mero's Ownership
All rights, title, and interest in and to the Services (including software, content, trademarks, or any underlying intellectual property) belong exclusively to Mero or its licensors. This includes any updates or improvements.

6.2 Limited License
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable license to access and use the Services for your internal veterinary practice operations. This license does not include any right to resell, sublicense, reverse-engineer, or otherwise exploit the Services in an unauthorized manner.

6.3 Feedback
If you submit suggestions, ideas, or feedback to Mero, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback without obligation or compensation to you.

7. User Obligations and Acceptable Use

7.1 Lawful Use
You agree to use the Services only for lawful purposes and in compliance with these Terms, any posted policies, and all applicable laws. You must not:

• Interfere with or disrupt the Services' security or performance;
• Upload or transmit viruses or any malicious code;
• Attempt to gain unauthorized access to the Services or underlying systems;
• Use the Services to store or distribute unlawful, discriminatory, or other objectionable content.

7.2 AI Use Restrictions
Because Mero's AI may rely on text prompts, data logs, or user-submitted content:

• You agree to submit only information relevant to your clinic's operations and not data that infringes on third-party rights or violates any law.
• Mero reserves the right to suspend or terminate accounts that misuse or abuse the AI functionalities.

7.3 Medical Liability
You acknowledge that Mero is not responsible for any clinical or medical decisions made based on AI-generated suggestions. You assume all liability for patient care, prescriptions, or procedures. The Services are designed to be used as a tool by veterinary professionals, with a human always reviewing and making the final decisions on all healthcare matters.

8. Data and Privacy

8.1 Privacy Policy
Our Privacy Policy explains how we collect, use, and share your information. By using the Services, you consent to the data practices in that policy.

8.2 Confidentiality
Any non-public information you provide (e.g., clinic workflows, staff information, pet data) is treated as confidential. We will only disclose such information if required by law or necessary to provide the Services (e.g., to trusted processors under confidentiality obligations).

8.3 Data Retention
If you cancel or terminate your account, we may retain your data for a commercially reasonable period for backup, archival, or audit purposes, as further detailed in our Privacy Policy or other agreements.

9. Disclaimer of Warranties

9.1 "As Is"
To the fullest extent permitted by law, Mero provides the Services "as is" and "as available", without warranties of any kind—express, implied, or statutory—including merchantability, fitness for a particular purpose, and non-infringement.

9.2 Early Stage / Beta Notice
You acknowledge that the Services are in an early stage of development; Mero does not guarantee uninterrupted, error-free operation. We also do not warrant the accuracy or completeness of AI outputs.

9.3 No Guarantees of Results
Mero makes no promises regarding improved revenue, cost savings, or other performance metrics. You are solely responsible for verifying the accuracy of any AI-generated tasks, outputs, or notes.

10. Limitation of Liability

10.1 Indirect Damages
To the maximum extent permitted by law, Mero and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or goodwill, arising out of or related to these Terms or your use of the Services.

10.2 Liability Cap
In no event will Mero's aggregate liability for all claims exceed the total amount you paid Mero in the three (3) months preceding the claim, or one hundred U.S. dollars (US $100), whichever is greater.

10.3 Allocation of Risk
You acknowledge and agree that the disclaimers of warranties, limitations of liability, and remedies outlined in these Terms reflect a reasonable and fair allocation of risk between you and Mero.

11. Indemnification

You agree to defend, indemnify, and hold harmless Mero, its officers, directors, employees, agents, and affiliates from and against any third-party claims, demands, or expenses (including attorneys' fees) arising out of or related to:

• Your breach of these Terms;
• Your misuse of the Services;
• Any violation of applicable law;
• Any AI-generated tasks or recommendations that lead to alleged harm, negligence, or malpractice, provided such harm was not caused by Mero's gross negligence or willful misconduct.

12. Termination

12.1 Termination by Mero
We reserve the right to suspend or terminate your access to the Services for any violation of these Terms or if we cease providing the Services. We will strive to give reasonable notice unless immediate action is required.

12.2 Termination by You
You may stop using the Services at any time. For subscription plans, you may cancel according to the process described in your account settings or Subscription Agreement. No refunds will be given for partial billing cycles unless required by law or outlined in a written policy.

12.3 Effect of Termination
Upon termination, your right to use the Services ceases immediately. Sections concerning ownership, confidentiality, disclaimers, limitations of liability, and indemnification survive termination.

13. Governing Law and Dispute Resolution

13.1 Governing Law
These Terms are governed by the laws of the jurisdiction in which Mero is headquartered, without regard to conflict of law principles.

13.2 Dispute Resolution
Any dispute arising out of or related to these Terms shall be resolved by binding arbitration or small claims court (if eligible). The arbitral award shall be final and binding, and judgment may be entered thereon in any court having jurisdiction.

13.3 Injunctive Relief
Notwithstanding the foregoing, either party may seek injunctive or equitable relief in courts of competent jurisdiction to prevent unauthorized use or misuse of the Services or infringement of intellectual property rights.

14. Miscellaneous

14.1 Entire Agreement
These Terms, along with our Privacy Policy and any additional agreements referenced, constitute the entire agreement between you and Mero regarding the Services. They supersede all prior agreements or understandings, written or oral.

14.2 Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 No Waiver
Mero's failure to exercise or enforce any right or provision in these Terms does not constitute a waiver.

14.4 Assignment
You may not assign your rights or obligations under these Terms without Mero's prior written consent. Mero may freely assign or transfer these Terms.

14.5 Contact Us
For questions, support requests, or claims, please email support@joinmero.com.

By using Mero's Services—whether on a free trial or a paid subscription basis—you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services immediately.