User Agreement
Last Updated: March 10, 2025
IMPORTANT: This User Agreement (“Agreement”) governs your use of Mero’s AI Vet Clinic Assistant (“Mero,” “we,” “us,” or “our”), including any related websites, desktop or mobile applications, features, and services (collectively, the “Service”). By signing up for or otherwise using the Service—whether on a free trial or paid subscription basis—you (“User,” “you,” “your,” or “Clinic”) agree to be bound by the terms of this Agreement, our Privacy Policy, and our Terms & Conditions. If you do not accept all of these terms, you may not use the Service.
1. Purpose & Scope
1.1 Applicability
This Agreement applies to all users of the Service, including those accessing the Service during any free trial period or subsequent paid subscription term. It supplements (and in some cases may overlap with) our general Terms & Conditions and Privacy Policy, which are both incorporated by reference.
1.2 Free Trial vs. Paid Subscription
- Free Trial: You may be offered a limited, no-cost trial of the Service (“Free Trial”). During this period, the Service is provided “as is” and may not include all functionalities, features, or support.
- Paid Subscription: After the Free Trial or otherwise, you may transition to a paid plan, wherein you are charged the subscription fees described at the time of sign-up or as agreed separately in writing.
1.3 Early-Stage Product Notice
You acknowledge that the Service is in an early stage of development, may contain bugs or incomplete features, and could undergo rapid changes. You agree to accept these risks in exchange for access to Mero’s evolving AI functionality.
2. License & Authorized Use
2.1 Limited License
Subject to your ongoing compliance with this Agreement, Mero grants you a non-exclusive, non-transferable, revocable license to access and use the Service solely for veterinary clinical operations. You may not resell, sublicense, or otherwise commercialize the Service without Mero’s prior written consent.
2.2 Clinic Personnel
You may permit your employees or authorized agents (collectively, “Authorized Users”) to access the Service on your behalf. You are responsible for ensuring that all Authorized Users comply with this Agreement and any documentation we provide.
2.3 Acceptable Use
You will use the Service only in accordance with applicable laws and in a manner consistent with its intended use. Without limiting the generality of the foregoing, you agree not to:
- Use the Service to harass, abuse, or threaten any individual or entity.
- Interfere with or disrupt the Service’s integrity or performance.
- Introduce malware, viruses, or other harmful code into the Service or underlying systems.
3. Free Trial Terms
3.1 Duration
The Free Trial lasts for the period stated at sign-up (e.g., 30 days), unless extended or terminated earlier by Mero at its sole discretion.
3.2 “As Is” Basis
During the Free Trial, the Service is provided strictly “as is”, without warranties of any kind, and may include beta features subject to change.
3.3 No Automatic Continuation
Unless you opt in to a paid subscription after the Free Trial, your access to the Service may be suspended or terminated at the end of the Free Trial period. Mero may, but is not obligated to, retain or delete any data you provided during the trial.
4. Paid Subscription Terms
4.1 Fees & Billing
- Subscription Fees: You agree to pay all fees specified at sign-up or as otherwise communicated by Mero. Fees may be based on a per-user, per-clinic, or usage-based model.
- Payment Method: You must provide a valid payment method (e.g., credit card) and authorize Mero or its payment processor to charge it for all recurring fees. If payment cannot be processed, your access to the Service may be suspended.
4.2 Billing Cycle & Renewals
Subscription fees are typically billed in advance on a monthly basis (or as set forth at sign-up). Unless otherwise stated, your subscription automatically renews unless canceled in accordance with Section 9.2 of this Agreement.
4.3 Refunds
Unless required by law or explicitly stated by Mero, all fees are non-refundable. Any exceptions or credits are at Mero’s sole discretion.
4.4 Free Trial Transition
Unless you cancel before the Free Trial ends, you will be charged the applicable subscription fees at the conclusion of the trial period.
5. AI-Driven Features & Disclaimers
5.1 Not Veterinary Advice
Mero’s AI Vet Clinic Assistant provides automated suggestions, administrative workflows, or summaries. These are not medical or veterinary diagnoses, and do not replace professional judgment. You acknowledge and agree that final decisions regarding patient care rest solely with licensed veterinarians.
5.2 Accuracy Not Guaranteed
While we strive to maintain high-quality outputs, Mero does not guarantee the accuracy or completeness of any AI-generated recommendations. You assume all risk arising from your reliance on such outputs.
5.3 Bolded Disclaimer on Human Review
YOU UNDERSTAND AND AGREE THAT ANY INFORMATION OR SUGGESTIONS PROVIDED BY MERO’S AI MUST BE INDEPENDENTLY REVIEWED AND VALIDATED BY A LICENSED VETERINARIAN OR AUTHORIZED STAFF. MERO IS A TOOL, NOT A SUBSTITUTE FOR HUMAN JUDGMENT, AND MERO ASSUMES NO LIABILITY FOR CLINICAL DECISIONS OR OUTCOMES.
5.4 Data Usage
We may process conversation logs, workflow data, or user inputs in order to provide and improve the Service. For more details, please refer to our Privacy Policy.
6. Data & Privacy
6.1 Data Collection
You hereby consent to Mero’s collection, use, storage, and sharing of information as described in the Privacy Policy. If you are using Mero on behalf of a veterinary clinic, you are responsible for ensuring that all personal data you provide has been collected in compliance with applicable laws.
6.2 Data Processing Agreements
If you require a dedicated Data Processing Agreement (DPA) for compliance with GDPR or other laws, please contact us. We may have a separate DPA available upon request.
6.3 Retention & Deletion
Upon termination or cancellation of your subscription, we may retain data as required by law, or for backup, archiving, and audit purposes for a commercially reasonable period, after which it may be deleted or anonymized.
7. Intellectual Property
7.1 Mero’s IP
All intellectual property rights, including software, code, trademarks, and documentation related to the Service, are owned by or licensed to Mero. Except for the limited license granted in Section 2.1, no rights or licenses are granted.
7.2 User Feedback
Any suggestions, ideas, or feedback you provide regarding the Service are deemed non-confidential. Mero may use such feedback without obligation or compensation to you.
8. Warranties & Disclaimers
8.1 Early-Stage Product
You acknowledge that the Service is subject to ongoing development, may contain known or unknown defects, and might change significantly over time.
8.2 Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, MERO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS.
8.3 No Guaranteed Results
Mero makes no promise or guarantee that the Service will result in increased efficiency, revenue, or any specific outcome for your clinic.
9. Termination & Cancellation
9.1 By Mero
We reserve the right to suspend or terminate your access to the Service at any time if you breach this Agreement or if we decide to discontinue the Service. In such cases, we will provide reasonable notice unless extenuating circumstances require immediate action.
9.2 By You
You may cancel your subscription at any time by following the instructions in your account settings or by contacting support. Unless otherwise stated, cancellations are effective at the end of your current billing cycle. No pro rata refunds will be given unless required by law.
9.3 Effect of Termination
Upon termination, your license to use the Service ceases immediately. Mero may retain or delete your data in accordance with Section 6.3 of this Agreement.
10. Limitation of Liability & Indemnification
10.1 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, MERO’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT OF FEES PAID (IF ANY) BY YOU TO MERO IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL MERO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSS OF PROFITS, OR REVENUE.
10.2 Indemnification
You agree to defend, indemnify, and hold harmless Mero, its affiliates, directors, employees, and agents from and against any third-party claims, damages, or expenses (including reasonable attorneys’ fees) arising out of or related to your breach of this Agreement, your use or misuse of the Service, or your violation of applicable law.
11. General Provisions
11.1 Modifications
Mero may update or modify this Agreement from time to time. We will notify you by updating the “Last Updated” date and, in some cases, providing additional notice (e.g., email). Continued use of the Service following any update constitutes acceptance of the modified Agreement.
11.2 Governing Law & Dispute Resolution
This Agreement shall be governed by the laws of the jurisdiction in which Mero is headquartered, without regard to its conflict-of-law principles. Any disputes shall be resolved through binding arbitration or small claims court as outlined in the Terms & Conditions.
11.3 Entire Agreement
This Agreement, together with our Privacy Policy and Terms & Conditions, constitutes the entire agreement between you and Mero regarding your use of the Service and supersedes any prior agreements.
11.4 Severability
If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
11.5 Assignment
You may not assign or transfer any rights or obligations under this Agreement without Mero’s prior written consent. Mero may freely assign or transfer this Agreement.
11.6 Contact Information
For questions or concerns about this Agreement, please contact us at info@joinmero.com.
By using Mero, you acknowledge that you have read, understood, and agree to this User Agreement.